Employers want employees
who will do their best work, or ‘go the extra mile’. Employees want
good work: jobs that are worthwhile and turn them on. More and more
organisations are looking for a win-win solution that meets their
needs and those of their employees. What they increasingly say they
are looking for is an engaged workforce.
So what is employee engagement? It can be seen as a combination of
commitment to the organisation and its values plus a willingness to
help out colleagues (organisational citizenship). It goes beyond job
satisfaction and is not simply motivation. Engagement is something
the employee has to offer: it cannot be ‘required’ as part of the
employment contract.
